Delivery in Lagos is free and items are dispatched within 24 hours, except otherwise stated on item.
Delivery outside Lagos is charged based on location and weight of item. This is automatically calculated by the website. Items in stock are dispatched within 24 hours (except otherwise stated on item) but delivery takes 3-7 days depending on the distance. Items that are not in stock will take between 10-15 days to be delivered to a customer.
Most of our items are dispatched immediately the order is confirmed; hence, cancellations are impossible.
Delivery attempt is only made once and where no one is available to receive the item, a message will be sent to the customer on a location for pick up by customer at no cost to NKASSI.
Kindly note, delivery during sale periods or festive seasons take longer to dispatch, therefore longer time to deliver.
Due to the personal and fragile nature of most lifestyle items, we do not accept return of any product.
In the almost impossible event a defective or wrong product is delivered, customer may send an email to [email protected] with a picture proving defect or wrongness. If item is eligible for return, customer would be required to ship back item in original packaging at no cost to Nkassi and a replacement will be made as fast as possible.
Replacement may take up to 4 weeks or more based on the availability of the returned item.
If a defective or wrong product cannot be replaced due to unavailability, a full refund will be offered.
Kindly note, all items bought from the Sale rack or the Thrift store can not be returned.